Social media is a great way to connect with others, stay informed and express yourself. But like everything in life, there are those out there who will try to use it to their advantage. In the past few weeks there’s been an increase in bad actors on social media, sometimes impersonating Blockchain.com accounts. We want to make sure our community is as safe and informed as possible.
Firstly, we will never ask you…
- To send us money
- To provide a password OR your 12 word recovery phrase
- For a fee to upgrade your account (i.e. to Gold level verification)
Blockchain.com User Support
Our support team conducts all customer communication through our Support Center and will only respond to you on our verified social media accounts. Be wary of anyone claiming otherwise — they’re probably not a Blockchain.com representative.
If It Feels too Good to be True, It Probably Is
Caution is the name of the game. Treat all offers of investment advice, mining opportunities, giveaway chances or any ‘get rich quick’ scheme with the utmost caution. Blockchain.com will never offer these ‘opportunities’. Any airdrops will occur directly in the Blockchain.com Wallet or Exchange.
Keep Yourself + Others Safe
- Never share your recovery phrase with anyone — especially over social media.
- Avoid contact with any Facebook group, page, or profile claiming to represent Blockchain.com or our support team.
- Report any suspicious activity to our Support Center, as well as the social media platforms themselves (Facebook, Twitter, YouTube).
Make sure you’re following the official Blockchain.com accounts:
You can even follow our founders: