When Bank of America virtual assistant Erica was first introduced in 2018, it was lauded by industry analysts as the leading example of artificial intelligence (AI)-powered chatbots in banking. But like most technology, Erica is ever evolving. The $2.2 trillion bank is now deploying Erica as a digital assistant to support live chat agents in […]
Source: https://bankautomationnews.com/allposts/retail/ai-powered-chatbots-evolution-and-expansion/
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