The Sanctions Commission of the French financial markets regulator, the Autorite des Marches Financiers (AMF), has issued a warning against X-Trade Brokers (XTB) and also imposed a penalty of EUR 300,000 on the broker for breaches of its professional obligations in France.
XTB is a Poland-headquartered broker and operates in France by passporting its Polish license. According to the regulator’s announcement, the breaches were made under the activity of XTB’s French branch between November 2013 and February 2020.
The Commission penalized the broker for three major breaches: shortcomings in service promotion, lapses in customer experience questionnaire, and for not disclosing a technical incident on the trading platform.
According to the Commission, the broker disregarded promotional restrictions by distributing certain commercial banners to non-professional clients. In addition, the broker failed to include proper risk disclosure of CFDs trading on several Google ads.
Moreover, the Commission found that the questionnaires related to its French customers’ trading knowledge and experience were incomplete. It detailed that the calculation algorithm associated with this questionnaire could not determine if the customer had sufficient knowledge to understand the risks of margin trading.
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On top of that, the broker made incorrect client categorization changes, thus violating the restrictive measures imposed by the European Securities and Markets Authority (ESMA) and AMF for the marketing, sale and distribution of CFDs.
Additionally, the Commission found contradictions with the general conditions of XTB France. The broker failed to inform its French clients about a technical incident that impacted the proper execution of orders.
However, the Polish broker has the right to appeal against the penalty imposed by AMF Sanctions Commission.
“XTB would like to emphasize that it has implemented a fully open communication policy by making every effort to provide reliable and transparent information to the AMF during the entire control process,” XTB wrote in a statement shared with Finance Magnates. “XTB has received the official information from the AMF and is currently analyzing the regulator’s decision in order to determine future steps in this matter.”
Meanwhile, the Polish counterpart of the AMF recently added Dublin-based Avatrade to its warning list, stating that the broker is ‘not registered in Poland’.