Ocado Group, operator dan pemasok teknologi gudang otomatis untuk e-tailer, telah mengakui bahwa tiga robotnya bertabrakan dan menyebabkan kebakaran pada Jumat lalu di Pusat Pemenuhan Pelanggan (CFC) di Erith, London tenggara.
Perusahaan tersebut melalui Twitter pada hari Sabtu dengan berita tentang pesanan yang dibatalkan dan “insiden besar”.
We’re really sorry. Due to a major incident at our Erith warehouse some of our orders have been cancelled. Please be patient with us while we manage this. If this impacts your order, we will be in touch. Thank you.
— okado (@Ocado) Juli 16, 2021
Perusahaan tersebut telah memposting a pernyataan that explained the fire “appears to have been caused by the collision of three bots on the grid resulting in a fire.”
“The grid” is the piste on which Ocado’s grocery-moving robots roll around as they shuttle products between the shelves and the vehicles that bring goods from the warehouse.
The Ocado “Grid”. Click to enlarge
“The correct protocols were successfully implemented including the evacuation of the building, the activation of the sprinkler system and the presence of the London Fire Brigade,” the statement added, also offering news that no humans were injured and that “damage is limited to a small section of less than 1% of the grid having been contained by planned fire attenuation measures.”
Pendaftaran memahami bahwa ribuan pesanan telah terpengaruh. Fasilitas Erith dapat memproses sekitar 120,000 pesanan dalam seminggu, sehingga gangguan yang disebabkan oleh insiden tersebut cukup besar.
Ocado’s statement reveals that its facility retains “some residual smoke smell” but “the vast majority of the CFC is in good condition”.
“While we expect some disruption to operations, we are working to restore normal service as soon as possible. We expect the facility to begin operating within the coming week and thank customers whose orders are affected for their patience.”
Insiden ini memalukan bagi Ocado, karena mereka memuji teknologi otomasi e-tail yang dibuatnya untuk membuat pemenuhan menjadi sangat efisien.
Permainan dadakan Perang Robot that shut down buildings are not a feature of the firm’s products. But they are now its problem. ®
Sumber: https://go.theregister.com/feed/www.theregister.com/2021/07/19/ocado_robot_crash/
