How Chargebee helped SuggestionOX improve their customers' billing experience

How Chargebee helped SuggestionOX improve their customers’ billing experience

Time Stamp: August 27, 2023 2:33 AM
Source Node: 2237332

Founded in 2011, Suggestion OX is one of the fastest-growing employee feedback platforms that help companies take action on the hidden problems and transformational ideas by employees that often go unspoken. With a growing customer base, Suggestion Ox needed a billing solution meant to handle scale- one that could help them monitor recurring revenue while allowing their customers to have active control over their subscriptions.

The company initially mulled building its own homegrown billing solution, but quickly rolled the plan back after realizing the engineering strain and how far it took them away from building on their core competency. Instead, they decided to reinvest time in finding the right partner for their subscription billing who could both understand their distinct use cases and also grow alongside their business.

Making upgrades, downgrades, and prorating changes as simple as ABC…

Chargebee facilitates the flexibility that Suggestion Ox was looking for by implementing multiple gateway features which allow their customers to make online as well as offline payments and provide customized invoices. Upgrades, downgrades, prorating, and adjustments with Chargebee are as easy as A, B, and C. Suggestion Ox integrated Chargebee with Slack to stay on top of all subscription alerts and notify any new subscriptions, cancellations, and payment notifications, including success and failure messages.  

Chargebee’s evolving and adaptive model caters to the changing regulations around payments and security so that Suggestion Ox can focus on the development of its core competency. 

Providing a billing system that evolves as you grow

Delivering flexible subscriptions isn’t easy! 

Jerry Gregoire( CIO, Dell Computers) once said ” The customer experience is the next competitive battleground.” and we agree since the past two years have surely made everyone reimagine the way businesses must run. So is the case when it comes to billing and subscription, which starts with giving your customers the ability to choose bespoke bundles, tailored to what they actually want.

Gartner predicts that while 75% of organizations will offer subscription services by 2023, only 20% will succeed in increasing customer retention. Subscription models give you a golden opportunity to build a relationship with your customers. But to meet the expectations of your increasing customer base, your subscriptions need to be flexible. Chargebee provides a smart SaaS billing solution for your startup that integrates seamlessly with your existing systems providing a seamless experience. It gives you the ability to say ‘YES’ to any subscription needs of your customer, while you focus on scaling your product. 

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