Exactly how do companies like Skyscanner, Daniel Wellington, Pinterest and Under Armour scale their customer service operations across multiple languages?
Do they hire hundreds of native agents? Use Google Translate?
The answer is no, they don’t. However, these high-growth companies have some other tricks up their sleeves that have enabled them to handle multilingual customer support with small teams, while also increasing the level of customer satisfaction across different languages.
But how?
That’s what Ricardo Ribeiro and I set out to show in our first-ever webinar, How high-growth companies are scaling customer service across multiple languages, and now we’re sharing it with you too.
We’ve worked with the companies mentioned above for years and understand the challenges they face day to day. Plus our marketing team finally caught up with us and convinced us to share our experience and explain how, for example, Skyscanner increased their customer satisfaction up to 92% with the help of Unbabel.
Are you managing customer service across multilingual markets, or working at a company that needs to? You can request the recording right here.
And, of course, if you have any questions or if you want to discuss your current challenges with us feel free to contact us.
Source: https://unbabel.com/blog/scaling-customer-service-across-languages/