customer experience

French AMF Slaps €300K Fine on Polish Broker XTB

The Sanctions Commission of the French financial markets regulator, the Autorite des Marches Financiers (AMF), has issued a warning against X-Trade Brokers (XTB) and also imposed a penalty of EUR 300,000 on the broker for breaches of its professional obligations in France.XTB is a Poland-headquartered broker and operates in France by passporting its Polish license. According to the regulator’s announcement, the breaches were made under the activity of XTB’s French branch between November 2013 and February 2020.Major BreachesThe Commission penalized the broker for three major breaches: shortcomings in service promotion,

Coinbase Acquires AI Customer Support Startup Agara

Coinbase acquired customer service startup Agara, according to a blog post on Tuesday. The deal is worth somewhere between $40 million and $50 million, TechCrunch reported citing two people familiar with the matter. The deal is expected to close later this year, Coinbase said in its post. Agara’s main product is an artificial intelligence-powered voicebot used in for customer support. Coinbase said it will leverage Agara’s tech to “automate and enhance” its customer experience tools. The deal also adds deep learnings and AI expertise to Coinbase’s existing tech capacity, and

The Effect of Coronavirus on the Cryptocurrency Market

The year 2020, has been greatly eventful. From threats of a world war, to increased terrorist attacks. A biography on the life of the year 2020, would not only be a bestseller but also an excellent read. However the most significant single event of this year is and has been the coronavirus (COVID-19) pandemic, at its global takeover. From a regular virus, one that was once considered to be not worse than a cold flu, to transition into a global pandemic outbreak. The COVID-19 pandemic has affected every aspect of

38% of Enterprises Plan to Adopt Blockchain Solutions in 2020

With blockchain solutions growing in popularity, the number of enterprises planning to adopt the technology in 2020 is set to increase. Data gathered by InsideBitcoins.com indicates that 38% of entities will integrate blockchain solutions into their operations this year.From the data, 15% of the enterprise will heavily adopt blockchain solutions while 23% will have moderate adoption to manage different operations. Organizations are also planning to adopt technologies like the Public cloud. About 79% of enterprises are planning to have heavy or moderate adoption of technology.Elsewhere, Artificial intelligence (AI)/and machine learning

Evolution of‘Payments’ Will Bolster Next-Generation Businesses

Humans have always been on a developmental journey. When we are born into thousands of years of inventions and improvements, it’s easy to take for granted what’s around us— as if they always existed. We seldom think about the changes it took to get to where we are.Take for example, the creation of language and how that opened up a new course in human history. How it led to communication, collaboration, communities and organizations. From there, people organized a set of doctrines and came up with story-telling, a precursor to