Bank of America is launching a virtual reality training programme in thousands of its sites across the country.
By the end of next year, a series of learning modules will offer 20 VRR simulations covering areas such as strengthening and deepening relationships with clients, navigating difficult conversations, and listening and responding with empathy.
Real-time analytics embedded in the technology will help managers identify skill gaps and provide targeted follow-up coaching and personalised guidance.
BofA says that a pilot with 400 employees found that 97% of the participants felt more comfortable performing their tasks after going through the simulations.
John Jordan, head, The Academy, BofA, says: “VR is highly effective at helping teammates build and retain new skills and it is one of many ways we are using technology to support internal mobility and provide best-in-class learning opportunities.”
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