H&M Starts Charging U.K. Shoppers for Online Returns

Fashion retailer H&M has become the latest retailer to charge U.K. shoppers who return items bought online. BBC News reports that customers now must pay £1.99 ($2.47) to return parcels either in store or online, with the cost taken from their refund. However, returns are still free for H&M members.

Rival retailers such as Zara, Boohoo, Uniqlo and Next already charge for online returns. Analysts said other retailers were likely to follow H&M in charging for returns.

On H&M’s website, it tells shoppers they will not be charged the £1.99 fee if items are determined to be faulty or incorrect. It urged customers to make sure to note that information when registering their returns.

It also says its members can continue to make returns for free.

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• Source: https://www.supplychainbrain.com/articles/38124-h-and-m-starts-charging-uk-shoppers-for-online-returns