Inside Look: KeyBank ramps up RPA and process mining efforts 

KeyBank projects that 450 full-time equivalent (FTE) worker processes will be automated by January 2022, requiring the $176 billion bank to augment its automation team.  The Ohio-based bank, which in 2017 began to roll out robotic process automation (RPA) in its frontline, middle and back-office operations, currently executes about 300 FTE worker processes daily. The bank’s bots are deployed in commercial credit, consumer lending, commercial lending, the contact center, ACH payments, human resources […]

Source: https://bankautomationnews.com/allposts/infrastructure/inside-look-keybank-ramps-up-rpa-and-process-mining-efforts/