Birmingham-based Wesleyan Bank has selected vendor Sandstone Technology and charged it with the revamp of its digital channels.
Sandstone will work with the bank’s personal and small and medium-sized enterprise (SME) customer channels, and provide front-end digital banking solutions.
The vendor is deploying its BankFast platform, which it says will remove manual processing and assessment tasks.
Wesleyan launched a new savings application process and internet banking portal at the start of the month. The lender plans to roll it out to all customers over the coming months.
“The technology will enable our customers to engage with us online easily and securely,” says Wesleyan director of transformation and technology.
“Whether it’s opening a new savings account with us, or managing their existing accounts, the customer experience they will be able to enjoy could not be simpler and clearer.”
Founded in 1841, Wesleyan offers financial advisory and banking services to GPs, hospital doctors, dentists, teachers and lawyers. But it also offers its financial products via their employers.
It has around 1,200 employee and £8 billion in assets under management.
“The impact of COVID-19 has highlighted a clear need for accessible and simple digital banking solutions,” says Sandstone chief customer officer, Ross Watts.
- customer experience