What Is Delivery Management Software? The Complete Guide

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Recent research found that the global eCommerce market is expected to bring $6.3 trillion in sales at a 10.4% growth rate. The United States is expected to see maximum growth at 50%, followed by Europe at 47%. Businesses using delivery management software will ensure they have their front-end and back-end integration in place for maximum visibility. A delivery management system will help businesses improve their delivery performance. A delivery manager should focus on bringing in the perfect solution that can help bring down delivery costs by utilizing fewer resources while maintaining customer satisfaction.

What is delivery management?

Delivery management is the process of getting goods safely and efficiently delivered from one point to another. They can also be related to fleet management, which also helps track fleet movement for handling deliveries. Every organization usually has a delivery manager or a logistics manager to oversee and manage deliveries. A delivery manager can be assigned to manage local deliveries and fleet operations. When using delivery management software, a delivery manager’s key focus would be to focus on areas of improvement like delayed orders, improper driver assignment, etc.

Key features in delivery management software:

An efficient delivery management software will not only help you deliver fast but also offer multiple benefits like-

-Reduction in delivery operations costs- A delivery management system will ensure the best route planning and optimization to assign orders to delivery associates. This leads to efficient fleet delivery management resulting in reduced delivery operations costs.
-Increased utilization and productivity- As operations managers can easily track their fleets, this improves fleet efficiency. A fleet delivery management system will help the business improve its fleet utilization and productivity leading to profitability.
-Improve the number of pickups- With features like auto allocation, geofencing, etc., delivery associates can be utilized in an efficient way to get orders assigned and completed. These features help with order assignment and resource allocation to branches that see the highest traffic to ensure deliveries are completed within the assigned time.
-Error-free dispatch and deliveries- The delivery management software remove manual processes. This will ensure operations managers no longer have to assign drivers for deliveries (as it would be taken care of by the software). Since the manual intervention is minimalistic, one can be assured of error-free dispatch and deliveries.
-Real-time tracking and updates- A last-mile delivery management software will offer real-time tracking and updates of each delivery. The complete delivery process will be monitored on a live screen. The data is captured and custom reports can be generated for each delivery. The tracking URL is sent to customers to ensure they have complete visibility of their orders, improving customer satisfaction.

Key features in delivery management software

What should one look for in a delivery management system in 2023?

-Automated delivery scheduling- Also known as auto allocation, its the process wherein orders are directly assigned to delivery associated without manual intervention. The manual process was usually undertaken by a delivery manager leading to inefficient fleet utilization. A delivery management system will help allocate orders and drivers based on the skillsets assigned/ attributed. This will ensure seamless deliveries and the assignment of the right drivers to get orders delivered without any damage.
-Route optimization and real-time tracking- The use of geocoding and geofencing is a must to improve deliveries to the correct address. Mapping them using last-mile delivery management software will help improve route optimization and real-time tracking for deliveries. This feature will come in handy, especially in tier 1 and tier 2 cities for on-time deliveries. Customers will also get real-time tracking with alerts and notifications for orders improving customer experience.
-Driver Chat- In 2023, customer experience is the top priority for businesses. The driver chat feature is a must-have, especially for last-mile deliveries. A driver chat app that can help customers chat directly with drivers will help improve customer experience. This can also resolve issues like customers not being present at home during deliveries or mentioning a change in delivery time or address to avoid order returns.
-Reports and Insights- A custom report that can easily track delivery metrics will be crucial for understanding customers’ behavior and fleet tracking. This helps agile delivery managers plan the best strategies for optimum fleet performance. Delivery management software should offer custom dashboards on route performance, driver behavior, fleet performance, etc. This helps the business get its deliveries sorted to improve fleet performance.
-Seamless Integrations- Delivery management software should be flexible to customize and integrate with other resource planning suits. Resource planning suits like warehouse management, order planning, transportation management, payments, maps, etc., can help improve business performance.
-White labeling- A white labeling solution is crucial to help a business build its brand without investment in resources, infrastructure, and development processes. With easy customization, customer support, and cloud-based infrastructure- this delivery management system will help configure modules and APIs.
-e-PoD- Proof of delivery is a crucial feature in delivery management software. It will help keep track of all deliveries that have been completed. It also helps improve the customer delivery experience, promote brand loyalty, and guarantee delivery (with parcel pictures and digital signature). It also helps keep track of driver delivery KPIs.

What to look for in a delivery management system

How would an agile delivery manager select the best delivery management solution?

An agile delivery manager can be stated as a problem solver. Their focus is to maintain high on-time delivery, ensure quality delivery operations and improve delivery standards. A delivery manager utilizes delivery management software to ensure customers get what they order at the earliest.

LogiNext has been helping customers across 50+ countries with 200+ enterprises deal with delivery operations. We offer an end-to-end delivery solution that covers pickup from the warehouse to delivery at the customer’s doorstep. Our expertise in retail and eCommerce, CEP, CPG, F&B, and transportation sectors will help your business goals and improve efficiency and supply chain agility. If you are looking for the best delivery management software, feel free to click on the red button below to book an appointment with an expert.

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