Why doesn’t Streams use AI?

One of the questions I’m most often asked about Streams, our secure mobile healthcare app, is “why is DeepMind making something that doesn’t use artificial intelligence?”

It’s a fair question to ask of an artificial intelligence (AI) company. When we first started thinking about working in healthcare, our natural focus was on AI and how it could be used to help the NHS and its patients.  We see huge potential for AI to revolutionise our understanding of diseases – how they develop and are diagnosed – which could, in turn, help scientists discover new treatments, care pathways and cures.

In the early days of DeepMind Health, we met with clinicians at the Royal Free Hospital in London who wanted to know if AI could improve care for patients at risk of acute kidney injury (AKI). AKI is notoriously difficult to spot, and can result in serious illness or even death if left untreated.  

AKI is currently detected by applying a  formula (called the AKI algorithm) to NHS patients’ blood tests. This algorithm is good, but it’s widely known that it isn’t perfect. For example, it has a tendency to generate false positives for patients with chronic (as opposed to acute) kidney disease. It’s also insensitive to whether the patient has been admitted to hospital for two hours or two weeks, or whether the patient is eight years old or 92 years old – all of which makes a difference.

Together with our partners at the Royal Free, we saw many ways in which technology could help and were interested in both AI and non-AI methods to make a difference.

As part of this, we made an initial ethics application in 2015 to the NHS Health Research Authority (HRA), for a potential research project at the Royal Free using de-personalised patient data. By combining classical statistics and AI, the goal of this research project would have been to develop better algorithms that could more accurately predict and identify AKI.  

But the more time we spent with the clinicians at the Royal Free, the more it became obvious that their most urgent problems were not going to be solved by using AI to develop a better algorithm alone. They made it clear to us that their core challenge was in how you actually implement an algorithm to change the way care is delivered in practise.  

We’ve often talked about the current state of technology in the NHS, to the point that it’s easy to forget just how bad the situation is. Clinicians still routinely use pagers to communicate with each other, and research I undertook at Imperial College London found that this causes communication barriers that slow down treatment for patients at risk. Think about how much less time you’d have in a day if, instead of sending a text, you had to page someone from a landline, and then wait for them to call you back, so you could give them the message.  Imagine getting paged up to 25 times a day. And imagine how much less time you’d have in your day if everyone in your office had to share a limited number of computers and you had to wait your turn to use them.  

That’s what doctors and nurses face every day, whilst trying to care for seriously ill people.

Those early meetings our team had with clinicians at the Royal Free changed our perspective about what was most needed to improve care for conditions like AKI.  We shifted our focus away from AI research at the Royal Free and focused solely on building a tool – Streams – that would address the more urgent problem of rapidly responding to specific patient alerts in a coordinated way.

Rather than needing to log into a shared computer, Streams lets doctors and nurses use a mobile phone to see information about their patients that they need to make decisions about care and treatment.  It puts test results and vital signs observations in the palm of their hands, and alerts them with a breaking news-style warning if a patient’s condition is getting worse. It also makes communication between different clinicians easy, so everyone has the most up to date information all the time. 

Source: https://deepmind.com/blog/article/streams-and-ai